I tried testing a movie from my home server in plex through firefox and repeatedly got this message, even after reloading.
I knew that they had paywalled the apps on mobile and streaming from outside the network but now they have also blocked watching your own movies through your own hardware.
I do get the point that making software should be able to sustain people but I dont see the move of plex as a fair thing to do. Yes, they have made great software but taking your home server hostage feels like the wrong move.
Even a pop up that says “we need you to donate please” would have been fine. make it pop up before every movie, play donation ads before any movie but straight up disabling the app is kinda cruel.
Anyway, i have switched to jellyfin and it is insanely good. please give it a try. you can run it alongside plex with not issues (at least i had none) and compare the two.
In any case, good luck. Let me know if you need help.
I’ve never been a Plex user. Always been with Jellyfin. I’ve heard that plexamp is a killer app but finamp has always been sufficient for my pretty basic needs. But I have a question for you (meant in good faith). You say,
If Plex needs a sustainable business model, asking for donations isn’t enough. So what is the move for them? What do they do to both fulfill their need for a sustainable business and also not upset their userbase? (I’m not defending Plex or this move of taking your server hostage, in any way.)
I’m genuinely curious how, with the benefit of 20/20 hindsight, they should have played this or at a minimum, made better moves than they did.
Very glad you’re with jellyfin btw. You can check out some cool plugins at awesome-jellyfin.
Plex has a two-pronged VOD service. They have ad-supported “live television” and they have content to rent.
I don’t know if that’s enough to sustain them but I don’t really care. I’ve been a PlexPass owner for over ten years. I have only asked that they resolve bugs and made requests for things like proper organization of classical music (which they’ve explicitly stated they will not consider).
You do bring to light something I hadn’t considered; that they see Plex as a business model. From my perspective, I want to buy a fully developed product with the expectation of bug fixes and security patches etc over time. I genuinely can not think of a single thing the developers have added to the service that I’ve used in the past ten years.
So, what kind of business model charges money to do things that don’t have an apparent impact on the user experience?
Plex has been one of my most used applications in the past decade. However, it has its limitations and they are actively imposing more limitations on the experience in favor of “a sustainable business model”.
The issue is that their sustainable business model is interrupting the users’ sustained use of a platform they’ve already paid for. I’ve had to go through all of my devices and disable all auto-updates to ensure I do not get the “New Plex Experience”.
What we should be asking is why “selling a product” is no longer a business model.
Because they’re not selling a product, they’re selling an ongoing service. They run the relay servers, and those cost money every month.
I bought a media management and consumption platform running on my own server using my own clients. For what reason do I need a relay service to watch content in my house on my server?
No idea, you’re the one that bought it. I did the same thing for a few years and never bought a plex pass.
There are a few ways Plex could have played this:
The point is there are lots of companies who do this right and don’t have such a blatant disregard for the user. In the long run, this will not help Plex, it will help other streaming service helpers who are actually willing to respect users.
I know you’re not defending Plex and I acknowledge that. However, I see a lot of “How are they supposed to make their money?” arguments here, hence my description above of just a few models Plex could have chosen instead of f**king the customer.
Donations isn’t going to cover the hunger of a 40 million dollar VC round. Those investors want more than a return, they want plex profitable ASAP
Investors are like parasitic leeches to any business model. As soon as you add them, the business has to grow in order to satisfy the leeches who provide no benefit to the model other than to be attached to it. If you ignore the leech, they’ll drain all your lifeforce, so your only option is to satisfy them and feed them. Unfortunately, they are also ravenous creatures who are never satisfied. If you feed them a little, they’ll want more next time in an endless cycle.
Once you are infected by investors … eventually they will destroy whatever you created.